E-Commerce Terms for Flower Deliveries by Florist Denmark Hill

Florist Denmark Hill Online Order Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Florist Denmark Hill's e-commerce platform. These terms apply exclusively to all online flower delivery orders placed via our website for customers located in Denmark Hill and its surrounding areas. By placing an order with us, you are agreeing to these Terms & Conditions, which are designed to clarify our respective rights and obligations. Please read them carefully before proceeding with any transaction.

Order Process

Our online flower delivery service in Denmark Hill allows for a seamless, convenient ordering journey. To place an order, browse our online selection of bouquets, arrangements, and floral gifts. Once you have made your choice, add the desired items to your digital basket. At checkout, you will be prompted to provide necessary details including recipient name, delivery address, personal message, and preferred delivery date. You are responsible for ensuring that the supplied details are accurate and complete. Orders will not be dispatched until all required information is provided and payment has been authorised.

Once your order is submitted, you will receive an automated confirmation email summarising your selection and relevant delivery details. Please review this confirmation carefully and contact us immediately if any discrepancies are found. Our team will process your order during normal business hours. All orders are subject to acceptance and availability. If an item becomes unavailable, we reserve the right to substitute with flowers of equal or higher value, ensuring a similar appearance and style.

Florist Denmark Hill reserves the right to refuse or cancel any order at our sole discretion, including but not limited to orders affected by inaccurate information, suspected fraudulent activity, or circumstances beyond our control. In such cases, any payments already made will be refunded in accordance with our policy below.

Product Availability & Substitution Policy

Our commitment is to deliver fresh, beautiful flowers as pictured on our website. However, due to seasonal availability and supply fluctuations, certain flowers or decorative items may occasionally be out of stock. In such instances, Florist Denmark Hill reserves the right to substitute the unavailable products with those of similar value, quality, and colour scheme, ensuring the overall appearance of the final arrangement is closely matched. Substitution is carried out with utmost care to retain the integrity of the original selection.

Delivery Terms

Florist Denmark Hill offers flower delivery services within Denmark Hill and its surrounding areas. Delivery dates and timeframes are always subject to availability and local conditions. We make every reasonable effort to meet requested delivery dates, but specific times cannot always be guaranteed due to variations in courier schedules, traffic, or other unforeseen delays.

If a recipient is not available at the delivery address provided, the driver will attempt to leave the order with a neighbour or in a safe location. In such cases, a delivery notification card will be left, instructing the recipient on how to collect or receive their flowers. If neither is possible, redelivery may be attempted or the sender may be contacted for further instructions. Any additional redelivery or return costs may be incurred at the sender's expense.

It is the customer's responsibility to ensure that delivery details are accurate and that someone is available to accept the order at the delivery location. Florist Denmark Hill cannot be held liable for failed or delayed deliveries resulting from incomplete or incorrect delivery information. Once delivered according to the instructions provided, the responsibility for the goods passes to the customer or recipient.

Payments

All prices listed on our website are in GBP (£) and include applicable VAT unless otherwise stated. Payment for all online flower delivery orders must be made in full at the time of ordering. We accept payment by major credit and debit cards, as well as any alternative payment methods made available on our website at the time of purchase.

Orders will not be processed or dispatched until payment has been authorised and received in full. Florist Denmark Hill takes reasonable measures to safeguard your payment and personal information; however, we assume no responsibility for losses incurred as a result of unauthorised access to, or use of, the payment facilities provided by third-party service providers. Please retain your order confirmation as proof of purchase.

Cancellations & Changes to Orders

You may cancel or amend your flower delivery order if you give sufficient notice. Any cancellation or change request must be made as soon as possible.

For next-day or future deliveries: Cancellations or changes are permitted up to 24 hours prior to the scheduled delivery day. Refunds will be issued for cancellations made within this timeframe.
For same-day deliveries: Due to the urgent nature of same-day orders, we are unable to accept cancellations or changes once the order has been confirmed and entered into our system. We cannot guarantee amendments or refunds for same-day requests.

To request a cancellation or amendment, you must provide your full name, order reference, and relevant order details. Florist Denmark Hill reserves the right to refuse a cancellation request if the bouquet or item has already been prepared or dispatched. Refunds will be processed via the original payment method. Please allow up to 10 working days for refunds to appear on your statement, subject to your bank or card issuer.

Returns & Refund Policy

We take great care to deliver fresh, high-quality flowers for every order. Due to the perishable nature of our products, we do not accept returns of fresh flower arrangements once delivered, except in cases of significant dissatisfaction, damage, or incorrect items. If your order arrives in unsatisfactory condition or differs substantially from your selected arrangement, please notify us immediately (ideally within 24 hours of receipt) with photographic evidence where possible. Our team will investigate and, if appropriate, arrange for a replacement or refund as soon as possible.

Refunds will be processed to the original payment method. In accordance with your statutory rights, nothing in these terms affects your rights in relation to faulty or misdescribed goods.

Liability

Florist Denmark Hill strives for excellence in our online flower delivery throughout Denmark Hill and surrounding areas. However, except as expressly stated in these Terms & Conditions, we exclude all warranties, conditions, and representations whether express or implied, to the fullest extent permitted by law.

We will not be liable for:

Any loss or damage arising from incorrect, incomplete, or inaccurate information given by the customer during order placement;
Any failure to deliver or delay in delivery due to circumstances outside our reasonable control, such as natural disasters, severe weather, strikes, pandemics, or acts of government;
Loss or damage incurred after the order has been correctly delivered to the address provided;
Indirect, consequential, or economic loss, including loss of profit or business.

Our total liability to you in respect of any contract for purchase of goods shall not exceed the total value of your order. Nothing in these Terms & Conditions shall restrict or exclude liability for death or personal injury resulting from our negligence or fraud.

Intellectual Property

All content, imagery, graphics, and designs featured on the Florist Denmark Hill website remain the exclusive intellectual property of Florist Denmark Hill. No material may be reproduced, distributed, or used for commercial purposes without explicit written consent from Florist Denmark Hill.

Customer Obligations & Conduct

By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract. You agree to use the website and services provided in compliance with all applicable laws and regulations and not to engage in any fraudulent, abusive, or unlawful activity in connection with your order.

Privacy & Data Protection

Florist Denmark Hill is committed to safeguarding your personal information and handling it with care. Any personal data collected during the order process is processed in accordance with current UK data protection legislation and is used solely to fulfil your order and provide customer service. For further information on how we handle your personal data, please refer to our Privacy Policy.

Force Majeure

Florist Denmark Hill shall not be liable for any failure or delay in performance of our obligations where such failure or delay is the result of events or circumstances outside our reasonable control. This includes (but is not limited to) acts of God, fire, flood, severe weather, pandemic, war, industrial disputes, governmental action, or failures of suppliers. In such cases, we will do our utmost to inform you of any disruption and to mitigate its effects where possible.

Variation of Terms

We reserve the right to update or amend these Terms & Conditions at any time without advance notice. The most current version will always be available on our website. It is your responsibility to review these terms periodically before placing an order. Continued use of our services constitutes acceptance of the latest terms.

Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed and the remainder of the Terms & Conditions shall continue in full force and effect.

Governing Law & Jurisdiction

These Terms & Conditions and all contracts entered into for the purchase of goods or services online from Florist Denmark Hill shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising out of or relating to these Terms & Conditions or your use of our e-commerce services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Note

These Terms & Conditions apply to all customers of Florist Denmark Hill ordering online for delivery within Denmark Hill and the surrounding areas. By using our online platform and by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.