Returns & Refunds Policy for Denmark Hill’s Local Florist
Our Fresh Flowers Promise to Denmark Hill
As your trusted local florist in Denmark Hill, we’re committed to delivering only the freshest flowers to households and businesses in the neighbourhood. We guarantee freshness on all floral arrangements and pride ourselves on a level of service that consistently meets or exceeds your expectations. If you’re not completely satisfied with your flowers, we are here to help and make things right.
Damaged-on-Arrival Policy
Receiving damaged flowers is never pleasant, and we deeply apologise should this occur. If your arrangement arrives in unsatisfactory condition, please notify us as soon as possible on the day of delivery. This helps us address the issue promptly and effectively. For the fastest resolution, please keep the flowers in their original packaging and take photographs of the damage. This allows our team to assess the situation and provide a suitable solution without delay.
Freshness Window & Quality Assurance
Every arrangement from Florist Denmark Hill is backed by our fresh flowers guarantee. We expect our flowers to remain fresh and vibrant for a minimum of five days from delivery, provided they are cared for according to our guidelines. If your flowers do not meet this standard and wilt unusually early, please contact us within this freshness window. We will review your concerns and, if there is a problem with the freshness, will gladly arrange for a replacement or a refund, depending on your preference and the nature of the order.
Refund and Replacement Options
Your satisfaction is our highest priority, and we aim to resolve any issues quickly and transparently. If you report damage or a freshness problem within the window specified, you may choose either:
- A full replacement of your floral arrangement at the next available opportunity, at no extra cost to you.
- A full or partial refund, depending on the extent of the issue and the affected items.
How to Make a Complaint or Raise a Concern
We are committed to addressing any complaints or concerns in a fair and timely manner. To raise a complaint about your flowers or any aspect of our service, please contact our team directly within two days of delivery. Please provide as much information as possible regarding your order and the issue experienced. Your feedback is invaluable and helps us continuously improve the quality of our floral arrangements and customer experience.
Trusted Danish Hill Florist: Our Community Commitment
Florist Denmark Hill has built a proud reputation for excellence in fresh flower delivery to homes and businesses around Denmark Hill. We stand behind the quality of every bouquet and arrangement, supporting our vibrant local community with reliable, friendly service. Thank you for choosing us for your floral needs — we’re here to ensure your experience is always beautiful and stress-free.
